Our Support for you

The satisfaction of our customers for us is the key to success! Beside the special product quality most of all effective communication plays an important role. So the core part of our support is the direct communication between our customers and our specialists.

More than a Callcenter

In the COPA-DATA support we make use of the year-long practical experience of our well educated specialists for automation unlimited, in order to guarantee first-class support for our customers. Here we offer a variety of communication channels:

When confronted with questions, problems and the search for elegant solutions our customers benefit from the know-how and experience of our academically educated product specialists, who offer their substantiated technical know-how in all fields.

Fast reaction times for all the different questions and problems is guaranteed by the structuring of our support in expertise teams .

Calls at our hotline and requests per eMail are free of charge for all our customers. The reachability of our support team is geared to country specific guidelines.

More than answers: Solutions!

We regard support and therewith customer care as one of our core tasks and so as one of our most important business processes.

So we attach importance on well educated and motivated employees, who quickly offer correct solutions to our customers. Together with the customers they work out solutions and help them developing their individual applications. Here our teams demonstrate high technical competence, reliability, flexibility and very short reaction times.

It is our goal to help our customers in their daily work with our products and to let the experience flow back into the development of our product. So our support also is your first contact person as far as request management is concerned.