Support Management

"Nobody can pipe a sinfonia. You need an orchestra to play it" Halford E. Luccock

The Team as road to success.

Teamwork makes companies agile and mobile. But to allow team spirit is a great challenge, if you have to do with customer support. Because this not only means to be able to delegate. It also means to trust to others and to combine different characters, to involve contradictions and different opinions in decision making and to take the time to listen. And of course not to lose track of the real goal: Customers, who really get, what they need. For COPA-DATA this means: Carefully selecting and educating team leaders.

Team spirit starts in team management.

Also for our head of the support department Wolfgang Moser these topics are an everyday challenge. Beside the team leadership and development also the organisational development of our support department.

Wolfgang Moser: "I see myself as the central contact person for all internal and external problems. Together with the collegues I develop strategies, which lead us to solutions together with our customers."

Feedback is one fundamental source of information for daily improvement.

To offer good Support also means to be willing to get better every day. So we continuously work on the quality and the improvement of our services. Very important: the desires, suggestions and ideas of our customers.

Perhaps you have a feedback for us in the moment? Why dont you just write us a short E-Mail, we appreciate every suggestion.