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Service Level Agreement

As a COPA-DATA customer, you benefit from comprehensive support as part of the SLA Basic package. With SLA Premium we provide you with additional services:


- Priority service request handling

- Remote support

- Availability and content of new builds

- Free upgrades for all recorded licenses




Would you like to find out more about SLA Premium? Then please use the form below to contact us for more information. Please contact us for further details. We will be happy to prepare a tailor-made offer for you.

(SLA) Service Level Agreement Flyer

(SLA) Service Level Agreement Flyer

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After you submit the form, the above-mentioned data will be processed by COPA-DATA for the purpose of processing your request on the basis of your consent given by submitting the form. Unless you opt out, the data will be further processed on the same legal basis for the purpose of communication, which is compatible with the original purpose of processing.

Further information can be found in our privacy policy.