General Data Privacy Policy
A. GENERAL DATA PRIVACY POLICY
Philosophy
All our services are based on the fundamental pillars of trust and security. This also applies to your personal data, which we store and process only within the legal limits (GDPR) and only to the extent necessary to fulfill our contracts. We constantly examine whether the storage of your data is still necessary and delete or anonymize it whenever this is possible.
DATA STORAGE and PROCESSING
Your personal data (such as Name, Address, E-Mail, Telephone Number,…) will only be stored and/or processed regularly if we have the need to do so. As a rule, this occurs in the course of order fulfillment, the provision of services or in the context of legal obligations. In detail but without claiming to be exhaustive, the following legitimate interests may be the basis for data processing:
- Processing of orders, inquiries - support purposes
- Delivery of products and services - Marketing, communication
- submission of offers - Legal obligations
In addition to or parallel to the storage/processing of your data on the basis of a legitimate interest, we process your data on the basis of your declaration of consent, which you have actively provided to us. This also applies to the disclosure of your data to third parties.
You may at any time withdraw your consent, ask for rectification and/or ask for information about all personal data stored by sending an informal note to privacy@copadata.com. Following a withdrawal we will delete or anonymize all your stored personal information to the extent possible. The withdrawal of consent does not affect the lawfulness of any data processing based on consent before its withdrawal. Every deletion or anonymization is subject to lawfulness and will only be carried out if the personal information is not required for the performance of tasks in accordance with legal provisions. In such cases the retention period depends on the respective processing purpose.
COPA-DATA will transfer personal data only for the purpose of data processing in the way described above but will never share any personal data publicly or with third-parties, except when required to by law. When storing and processing your personal data, we only use GDPR-compliant software and service providers, which we regularly check for compliance with the standards.
LOCATIONS of DATA PROCESSING
Your data will only be passed on to third parties like Sub-Processors with your prior consent, if there is a legitimate interest or if there are legal obligations. We regularly process your data within our group of companies or share it with our subsidiaries listed hereunder:
If a data recipient or processor does not have its registered office within the scope of the GDPR or is classified as a “safe country” in accordance with the provisions of the GDPR, the transfer of data is always carried out in compliance with and after conclusion of the Standard Contractual Clauses in accordance with Regulation (EU) 2016/679 of the European Parliament.
| Ing. Punzenberger COPA-DATA GmbH (HQ) | Karolingerstraße 7B, 5020 Salzburg, Austria |
| COPA-DATA France SAS | Rue du Sextant, Parc Sud Galaxie, 38130 Echirolles, France |
| COPA-DATA GmbH (Group Membership based only on contracts) |
Karolingerstraße 7B, 5020 Salzburg, Austria |
| COPA-DATA India Pvt Ltd | B406, Teerth Technospace, Sr. No. 103 · 411029 Pune, India |
| COPA-DATA Japan K.K. | Shinagawa Grand Central Tower 8F, 2-16-4 Konan, Minato-ku, Tokyo, Japan |
| COPA-DATA Korea Co., Ltd. | #904, Ace Highend Tower 7, 67, Gasan digital 2-ro, Geumcheon-gu, 08506 Seoul, South Korea |
| COPA-DATA Polska Sp. z. o. o. (Group Membership based only on contracts) |
Ul. Josepha Conrada 51, 31-357 Kraków, Poland |
| COPA-DATA Sviluppo GmbH | via dei campi della rienza 30, 39031 Bruneck, Italy |
| COPA-DATA Saudi ICT Ltd. (Group Membership based only on contracts) |
#7534 King Abdulaziz Rd - Al Ghadir Dist., Unit No. 151, 13311-4672 Riyadh, Saudi Arabia |
| COPA-DATA Scandinavia AB | Sjöängsvägen 15, 192 72 Sollentuna, Sweden |
| COPA-DATA UK Ltd | 16 Old Field Road, Pencoed, Bridgend, CF35 5LJ Cardiff/Wales, UK |
| COPA-DATA USA Corp. | 50 Millstone Road, Bldg 400 Suite 150 East Windsor, NJ 08520, United States |
| Ing. Punzenberger COPA-DATA GmbH | Haidgraben 2, 85521 Ottobrunn, Germany |
| Ing. Punzenberger COPA-DATA Iberica S.L. | Rambla Catalunya 78 2-2, 08008 Barcelona, Spain |
| Ing. Punzenberger COPA-DATA Srl. | Via Pillhof, 107, 39057 Appiano, Italy |
| Straton Automation SA | Rue du Sextant, Parc Sud Galaxie, 38130 Echirolles, France |
STORAGE TIME
In consideration of the protection and sensitivity of the personal data processed, we only store or process it for as long as is absolutely necessary due to the legal conditions or to fulfill our obligations. In order to meet this requirement, we regularly review our processes and make improvements to them whenever possible. If you no longer use our services or the reasons for processing your data no longer apply, we will delete your data or, if necessary, anonymize it in such a way that it can no longer be linked to you personally.
DATA SECURITY
In order to protect your personal data we conduct regular security audits to identify vulnerabilities, have implemented access controls and encryption of data in transit and at rest. Please mind that in our modern world 100% secureness cannot be guaranteed but we strive to do the best to keep your data safe.
THIRD PARTY SOFTWARE
We use third party software to save and process your personal data. The storage and processing of personal data using third party software is carried out like any other data processing in compliance with the GDPR. We use the following third party software:
HubSpot: We are using HubSpot and HubSpot Forms which is a tool from HubSpot that is used on websites and shops to provide forms for various purposes such as contact requests, newsletter registrations, registrations for webinars or downloads of resources. The processing includes the collection of personal data entered by users in the forms. This data is used to process inquiries, support marketing and sales activities, personalize communications and improve the user experience. HubSpot Forms also makes it possible to track and analyze user behavior in order to better understand how users interact with the website and the content provided. Data may be transferred to the USA and other countries in which HubSpot operates. Appropriate data protection measures are taken in accordance with the EU standard contractual clauses. For more information about HubSpot´s data privacy, please visit HubSpot Data Privacy Policy.
AI Assistant (Chatbot): Our website offers the assistance of an AI-based chatbot, which you may see in the bottom right-hand corner from time to time. By using the chatbot, you agree that your input information will be processed by us.. You also agree to session cookies being saved for 24 hours, which gives you the option of continuing a chat within this timeframe after leaving the website.
External Data Processor: OpenAI Ireland Ltd, 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland.
B. Special provisions for COPA-DATA WEB services
Table of content Section B:
1. zenon Engineering Assistant
Privacy Policy and Disclaimer for zenon Engineering Assistant
With this Special Provisions we would like to inform you as our customer about the type, extent and purpose of the collection and use of personal data during the use of the zenon Engineering Assistant (in the following “EA”). To be able to use the EA you need to agree to the terms of this privacy policy. You can revoke this statement at any time by sending an informal note to privacy@copadata.com.
DISCLAIMER
You may only use this EA if you are currently logged in to our website services. All information, questions or texts you enter in the EA interface are linked to your user account, which refers to your e-mail address. The data from the input mask is transmitted to the EA. The EA automatically provides answers on topics relating to the zenon software platform and COPA-DATA services. The EA may not be used for information beyond these topics.
Please mind that the answers provided by the EA may be incorrect, merely serve as initial information and are not binding in any way. The use of the EA and the implementation of its recommendations is at your own risk. In doubt always get in touch with COPA-DATA´s customer support. COPA-DATA assumes no liability for damages resulting from the use of the EA or from the implementation of the EA's responses.
DATA PROTECTION RIGHTS
The input text will be stored together with your personal information locally at COPA-DATA. The input text without link to your user account will be processed to an external API for answer generation. In both cases, the data can be analyzed by human beings in order to evaluate customer needs and improve the EA's capabilities.
External Data Processor: OpenAI Ireland Ltd, 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland.
If you provide the EA with personal data like insurance number, your name, date of birth, etc. and if this information can be used to draw conclusions about your health status, your gender, your sexual orientation, ethnicity and/or other sensitive information about you, your consent to this Privacy Policy also applies to this information.
You can at any time withdraw your consent, rectification and/or ask for information about all personal data stored by sending an informal note to privacy@copadata.com. Following a withdrawal we will delete or anonymize all your stored personal information to the extent possible. The withdrawal of consent does not affect the lawfulness of any data processing based on consent before its withdrawal. Besides, the link between your submitted data and your user account will be deleted after 6 months. Every deletion or anonymization is subject to lawfulness and will only be carried out if the personal information is not required for the performance of tasks in accordance with legal provisions. In such cases the retention period depends on the respective processing purpose.
COPA-DATA will transfer personal data only for the purpose of data processing in the way described above but will never share any personal data publicly or with third-parties, except when required to by law.
In order to protect your personal data COPA-DATA conducts regular security audits to identify vulnerabilities, has implemented access controls and encryption of data in transit and at rest.
2. COPA-DATA Community Forum
The COPA-DATA Community Forum serves to encourage the exchange of information and experience about the zenon software between forum users respectively zenon users. It is hosted and moderated by COPA-DATA. By using the Community Forum, you agree that your personal data will be stored and processed permanently, and that, besides the moderators, only you can delete content that you have created and submitted.
Legal Disclaimer and rules of behavior
Please mind that any published information on the Community Forum is the subjective opinion and view based on the experience and the level of knowledge of the author. COPA-DATA does not overtake any responsibility for the content and the accuracy of the shared information.
Users of the Community Forum are encouraged to share only well-founded experiences and to point out any risks associated with the implementation of proposed solutions to problems.
COPA-DATA at its absolute discretion, reserves the right to moderate the forum. In this connection COPA-DATA may remove any information containing false facts, potentially dangerous solutions, bad language or content that may insult, degrade or discriminate others. COPA-DATA may block a non-complying user from forum access if the user violated this provision.
C. Cookie Policy for COPA-DATA websites
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies. In case you want to permanently disable all cookies please edit your cookie settings.
The Cookies We Set
If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Disputes
If you feel that your rights have been violated in connection with this Privacy Policy, you are free to appeal to the data protection authority. Österreichische Datenschutzbehörde/ Austrian Data Protection Authority, Barichgasse 40-42, 1030 Wien, Austria, +43 152 152-0, dsb@dsb.gv.at, http://www.dsb.gv.at.
D. FINAL PROVISIONS
COPA-DATA reserves the right to amend this privacy policy from time to time at its sole discretion. In case you are a registered user with Login to our Services we will inform you accordingly of such changes. You may then disagree with such changes in writing. In case you disagree with the changes COPA-DATA reserves the right to disable your account.
This agreement shall be governed by Austrian law to the exclusion of international conflict of law rules. The place of jurisdiction for all disputes arising from and in connection with this non-disclosure agreement is the competent court in Salzburg/Austria.
CONTACT INFORMATION
If you have any questions about this Privacy Policy, please contact us at Ing. Punzenberger COPA-DATA GmbH, Karolingerstraße 7B, 5020 Salzburg, Austria, privacy@copadata.com.