Product Life Cycle & Support
Product Life Cycles for Service Engine, IIoT Services and Report Engine
All the information you need at a glance
The software industry is a dynamic one. Changes happen continually and, above all, quickly. Therefore, it is fundamental for the development of new product versions not only to stay on the ball with innovations, but to think ahead. The zenon Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines. The lifespan of an individual zenon version is therefore more transparent.
Revised Product Life Cycle of IIoT- Services: From zenon 14 on, the latest minor version (x.3) will have the same Life Cycle of five years as the Service Engine and the Report Engine.
You need support for your productive zenon system or for project engineering? On our support plans, you will find more details.
zenon Service Engine Release & Support Cycle
| Release | Product Life Cycle |
Licenses available beyond Standard Product Life Cycle
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| Standard | Long-Term | ||||
| zenon 15 | 2025 | 03/31/2030 | 03/31/2035 | 04/01/2030 | |
| zenon 14 | 2024 | 03/31/2029 | 03/31/2034 | 04/01/2029 | |
| zenon 12 | 2023 | 03/31/2028 | 03/31/2033 | 04/01/2028 | |
| zenon 11 | 2022 | 03/31/2027 | 03/31/2032 | 04/01/2027 | |
| zenon 10 | 2021 | 03/31/2026 | 03/31/2031 | 04/01/2026 | |
| zenon 8.20 | 2020 | 03/31/2024 | 03/31/2026* | - | 04/01/2025 |
| zenon 8.10 | 2019 | 03/31/2023 | 03/31/2025* | - | 04/01/2024 |
All previous versions are already excluded from the support cycle and are no longer supported.
*Life Cycle with active SLA
zenon IIoT Services Release & Support Cycle
| Release | Product Life Cycle | ||
| Standard | Long-Term not applicable | ||
| zenon IIoT 15 | 2025 | 31/3/2030 | |
| zenon IIoT 14 | 2024 | 31/3/2029 | |
Compatibility and Service Performance
New zenon versions are fully compatible with their previous versions and we can therefore guarantee our customers long-lasting products. In order to best profit from the advantages of the range of zenon functions we do however always suggest an upgrade to the latest version.
Our sales team would be happy to advise you should you be interested in a Service Level Agreement (SLA).
Please keep in mind:
- Due to the Service Engine (zenon runtime) and backward compatibility, we can guarantee the long term delivery of zenon products, being able to maintain and run older projects and zenon projects which are no longer serviced (independent of the actual service period of a zenon version).
- The specified time frames are subject to change in the case of adjustments in the technical framework, such as in the case of a Microsoft operating system being discontinued or other external system components. Therefore, in specific cases for zenon components, maintenance cannot be provided beyond the lifetime of the external components.
- We reserve the right to carry out bug fixes in the current version only.
- zenon Logic Embedded products are not subject to the general zenon Release and Support Cycle. Versions and system prerequisites can be found in the respective Embedded product manual. Extensions and corrections for Embedded software products will be provided in successive product versions only.
zenon Report Engine (Analyzer) Release and Support Cycle
The zenon Report Engine (Analyzer) Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines.
With zenon Version 10, the zenon Analyzer is part of the software platform under the name zenon Report Engine. The same life cycles are valid.
zenon Report Engine Release & Support Cycle
| Release | Product Life Cycle | ||
| Standard | Long-Term not applicable | ||
| zenon Report Engine 15 | 2025 | 03/31/2030 | |
| zenon Report Engine 14 | 2024 | 03/31/2029 | |
| zenon Report Engine 12 | 2023 | 03/31/2028 | |
| zenon Report Engine 11 | 2022 | 03/31/2027 | |
| zenon Report Engine 10 | 2021 | 03/31/2026 | |
| zenon Report Engine 3.40 | 2020 | 03/31/2025 | |
| zenon Report Engine 3.30 | 2019 | 03/31/2024 | |
All previous version are already excluded from the support cycle and are no longer supported.
Our sales team would be happy to advise you should you be interested in a Service Level Agreement (SLA).
Please keep in mind:
- The specified time frames are subject to change in the case of adjustments in the technical framework, such as in the case of a Microsoft operating system being discontinued or other external system components. Therefore, in specific cases for zenon components, maintenance cannot be provided beyond the lifetime of the external components.
- We reserve the right to carry out bug fixes in the current version only.