Get in touch with us

zenon Release and Support Cycle

All the information you need at a glance

The software industry is a dynamic one. Changes happen continually and, above all, quickly. Therefore, it is fundamental for the development of new product versions not only to stay on the ball with innovations, but to think ahead. The zenon Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines. The lifespan of an individual zenon version is therefore more transparent.

 

Release Licence
Sales Stop
End of Long-Time-Support
without SLA with SLA  Support and Training Bugfixing without SLA  Bugfixing with SLA
zenon 10 03/2021 31/03/2024 31/03/2026 03/31/2025 03/31/2025 03/31/2027
zenon 8.20 03/2020 31/03/2023 31/03/2025 03/31/2024 03/31/2024 03/31/2026
zenon 8.10 Q2 2019 31/03/2022 31/03/2024 03/31/2023 03/31/2023 03/31/2025
zenon 8.00 03/31/2018 03/31/2021 03/31/2023 03/31/2022 03/31/2022 03/31/2024
zenon 7.60 03/31/2017 03/31/2020 03/31/2022 03/31/2021 03/31/2021 03/31/2023
zenon 7.50 03/15/2016 03/31/2019 03/31/2021 03/31/2020 03/31/2020 03/31/2022

 

SLA SERVICE LEVEL AGREEMENT

 

 

 

 

Release

Product
Lifecycle Type

Support and
Training
Bugfixing
zenon Service Grid 10.1 06/2021 STS 12/31/2021 09/30/2021
zenon Service Grid 10 04/2021 LTS 09/30/2022 03/31/2022
zenon Service Grid 2.1 12/18/2020 STS 06/30/2021 03/31/2021
zenon Service Grid 2.0 09/30/2020 STS 03/31/2021 12/31/2020
zenon Service Grid 1.3 06/30/2020 STS 12/31/2020 09/30/2020
zenon Service Grid 1.2 03/31/2020 LTS 11/30/2021 03/31/2021

 

STS SHORT TERM SUPPORT
LTL LONG TERM SUPPORT

Compatibility and Service Performance

New zenon versions are fully compatible with their previous versions and we can therefore guarantee our customers long-lasting products. In order to best profit from the advantages of the range of zenon functions we do however always suggest an upgrade to the latest version.
 

Our sales team would be happy to advise you should you be interested in a Service Level Agreement (SLA) or our Software Upgrade Service (SUS).

 

Please keep in mind:

  • Due to the Service Engine (zenon runtime) and backward compatibility, we can guarantee the long term delivery of zenon products, being able to maintain and run older projects and zenon projects which are no longer serviced (independent of the actual service period of a zenon version).
  • The specified time frames are subject to change in the case of adjustments in the technical framework, such as in the case of a Microsoft operating system being discontinued or other external system components. Therefore, in specific cases for zenon components, maintenance cannot be provided beyond the lifetime of the external components.
  • We reserve the right to carry out bug fixes in the current version only.
  • zenon Logic Embedded products are not subject to the general zenon Release and Support Cycle. Versions and system prerequisites can be found in the respective Embedded product manual. Extensions and corrections for Embedded software products will be provided in successive product versions only.

zenon Report Engine (Analyzer) Release and Support Cycle

The zenon Report Engine (Analyzer) Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines.

 

Release Licence
Sales Stop
End of Long-Term-Support
Support and Training Bugfixing without SLA Bugfixing with SLA
zenon Report Engine 10 03/2021 03/31/2024 03/31/2025 03/31/2025 03/31/2027
zenon Analyzer 3.40 03/2020 03/31/2021 03/31/2024 03/31/2024 03/31/2026
zenon Analyzer 3.30 Q2 2019 03/31/2021 03/31/2023 03/31/2023 03/31/2025
zenon Analyzer 3.20 03/31/2018 03/31/2020 03/31/2022 03/31/2022 03/31/2024
zenon Analyzer 3.10 03/29/2017 03/31/2020 03/31/2021 03/31/2021 03/31/2023
zenon Analyzer 3.00 08/12/2016 03/31/2020 03/31/2020 03/31/2020 03/31/2022
zenon Analyzer 2.20 10/31/2014 03/31/2016 12/31/2018 12/31/2018 12/31/2018

 

SLA SERVICE LEVEL AGREEMENT

Our sales team would be happy to advise you should you be interested in a Service Level Agreement (SLA).

 

Please keep in mind:

  • The specified time frames are subject to change in the case of adjustments in the technical framework, such as in the case of a Microsoft operating system being discontinued or other external system components. Therefore, in specific cases for zenon components, maintenance cannot be provided beyond the lifetime of the external components.
  • We reserve the right to carry out bug fixes in the current version only.