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zenon Release and Support Cycle

All the information you need at a glance

The software industry is a dynamic one. Changes happen continually and, above all, quickly. Therefore, it is fundamental for the development of new product versions not only to stay on the ball with innovations, but to think ahead. The zenon Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines. The lifespan of an individual zenon version is therefore more transparent.

 

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Compatibility and Service Performance

New zenon versions are fully compatible with their previous versions and we can therefore guarantee our customers long-lasting products. In order to best profit from the advantages of the range of zenon functions we do however always suggest an upgrade to the latest version.

Our sales team would be happy to advise you should you be interested in a Service Level Agreement (SLA) or our Software Upgrade Service (SUS).

 

Please keep in mind:

  • The specified periods for the license sale, support and product fixes commence with the release date of the new version, not with the individual release date.
  • Due to the zenon runtime and backward compatibility, we can guarantee the long term delivery of zenon products, being able to maintain and run older projects and zenon projects which are no longer serviced (independent of the actual service period of a zenon version).
  • The specified time frames are subject to change in the case of adjustments in the technical framework, such as in the case of a Microsoft operating system being discontinued or other external system components. Therefore, in specific cases for zenon components, maintenance cannot be provided beyond the lifetime of the external components.
  • We reserve the right to carry out bug fixes in the current version only.
  • zenon Logic Embedded products are not subject to the general zenon Release and Support Cycle. Versions and system prerequisites can be found in the respective Embedded product manual. Extensions and corrections for Embedded software products will be provided in successive product versions only.

zenon Analyzer Release and Support Cycle

The zenon Analyzer Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines.

 

click picture to enlarge:

 

Our sales team would be happy to advise you should you be interested in a Service Level Agreement (SLA) or our Software Upgrade Service (SUS).

 

Please keep in mind:

  • The specified periods for the license sale, support and product fixes commence with the release date of the new version, not with the individual release date.
  • The specified time frames are subject to change in the case of adjustments in the technical framework, such as in the case of a Microsoft operating system being discontinued or other external system components. Therefore, in specific cases for zenon components, maintenance cannot be provided beyond the lifetime of the external components.
  • We reserve the right to carry out bug fixes in the current version only.