Product Life Cycle & Support

Service Level Agreement

Service Level Agreement (SLA)

As a COPA-DATA customer, you benefit from comprehensive support as part of the Service Level Agreement. With our Long-Term Service Level Agreement up to 10 years we provide you with additional services such as:

Preferential ticket processing
Free upgrades for all recorded licenses

*Legacy support applies for zenon versions older than 5 years without active Long-Term Service Level Agreement.

Product Life Cycles for Service Engine, IIoT Services and Report Engine

All the information you need at a glance

The software industry is a dynamic one. Changes happen continually and, above all, quickly. Therefore, it is fundamental for the development of new product versions not only to stay on the ball with innovations, but to think ahead. The zenon Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines. The lifespan of an individual zenon version is therefore more transparent.

Revised Product Life Cycle of IIoT- Services: From zenon 14 on, the latest minor version (x.3) will have the same Life Cycle of five years as the Service Engine and the Report Engine.

zenon Service Engine Release & Support Cycle

	Release	Product Life Cycle			Licenses available beyond Standard Product Lifecycle as Legacy License, starting with
	Release	Standard		Long-Term
zenon 15	2025	03/31/2030		03/31/2035	04/01/2030
zenon 14	2024	03/31/2029		03/31/2034	04/01/2029
zenon 12	2023	03/31/2028		03/31/2033	04/01/2028
zenon 11	2022	03/31/2027		03/31/2032	04/01/2027
zenon 10	2021	03/31/2026		03/31/2031	04/01/2026
zenon 8.20	2020	03/31/2024	03/31/2026*	-	04/01/2025
zenon 8.10	2019	03/31/2023	03/31/2025*	-	04/01/2024

All previous versions are already excluded from the support cycle and are no longer supported.
*Life Cycle with active SLA

Compatibility and Service Performance

New zenon versions are fully compatible with their previous versions and we can therefore guarantee our customers long-lasting products. In order to best profit from the advantages of the range of zenon functions we do however always suggest an upgrade to the latest version.

Our sales team would be happy to advise you should you be interested in a Service Level Agreement (SLA).

Please keep in mind:

Due to the Service Engine (zenon runtime) and backward compatibility, we can guarantee the long term delivery of zenon products, being able to maintain and run older projects and zenon projects which are no longer serviced (independent of the actual service period of a zenon version).
The specified time frames are subject to change in the case of adjustments in the technical framework, such as in the case of a Microsoft operating system being discontinued or other external system components. Therefore, in specific cases for zenon components, maintenance cannot be provided beyond the lifetime of the external components.
We reserve the right to carry out bug fixes in the current version only.
zenon Logic Embedded products are not subject to the general zenon Release and Support Cycle. Versions and system prerequisites can be found in the respective Embedded product manual. Extensions and corrections for Embedded software products will be provided in successive product versions only.

zenon Report Engine (Analyzer) Release and Support Cycle

The zenon Report Engine (Analyzer) Release and Support Cycle offers our customers and partners better predictability regarding product releases and their connected support deadlines.

With zenon Version 10, the zenon Analyzer is part of the software platform under the name zenon Report Engine. The same life cycles are valid.

zenon Report Engine Release & Support Cycle

	Release	Product Life Cycle
	Release	Standard	Long-Term not applicable
zenon Report Engine 15	2025	03/31/2030
zenon Report Engine 14	2024	03/31/2029
zenon Report Engine 12	2023	03/31/2028
zenon Report Engine 11	2022	03/31/2027
zenon Report Engine 10	2021	03/31/2026
zenon Report Engine 3.40	2020	03/31/2025
zenon Report Engine 3.30	2019	03/31/2024

All previous version are already excluded from the support cycle and are no longer supported.