A recent customer survey confirms it: fast, personal support isn't just appreciated – it's a genuine reason why customers choose the zenon software platform.
"Perfect response as usual." Four simple words from one customer, about one support ticket. But this is not just one happy customer. It is part of a bigger pattern. When customers need help with their zenon project, COPA-DATA support is there. Help comes fast and feels personal.
COPA-DATA surveys regularly its customers across the manufacturing and energy sectors to find out, what keeps them working with the company and the product year after year. The answer was clear: support isn't a cost center or a back-office function. It's a competitive advantage – and a reason customers choose the zenon software platform in the first place.
Statements like this say it all. Excellent customer support gets noticed.
Great software, great people behind it
Automation projects don't run on software alone. They run on the people who show up when a commissioning deadline is at risk, when an OT system needs a fast answer, or when a project engineer just needs someone who understands zenon as well as they do.
"The true measure of an industrial software company isn't what happens during a product demonstration, it's what happens years after deployment," says Stefan Reuther, Member of the Executive Board at COPA-DATA Headquarters. "Our customers rely on zenon to run mission-critical operations, and they expect a partner who is there when it matters most. That's why we see support as more than resolving issues. It's about sharing expertise, building long-term relationships, and helping customers succeed throughout the entire lifecycle of their automation systems.”
In their own words
"Excellent help from everyone involved. The problem was resolved quickly and satisfactorily."
Gael Flores, Associate Project Engineer, Schweitzer Engineering Laboratories – Mexico
"Very responsive to my question, and gave a great technical explanation of what was possible with the amazing zenon software platform."
Michael Schalck Wyryszuk, Project Manager, AFRY – Sweden
"Very good service. They patiently explained every step required. Excellent collaborators."
Gianpierre Abbinante, Project Engineer, Automation and Power, S.A. – Panama
"Clear, fast technical support with highly available staff – one of COPA-DATA's key strengths."
Irene Bagiacchi, Responsible of HMI Department, Brevetti CEA S.p.A. – Italy
"Perfect response as usual."
Thomas Andreasen, Software Engineer, Syntegon Technology A/S – Denmark
"COPA-DATA went above and beyond to support us in migrating a legacy monitoring system from Windows 7 to Windows 10. Their technical expertise, responsiveness, and commitment made the migration a success. We are very grateful for their outstanding support."
Bernhard Feldhofer, Software Engineer, Siemens Energy – Austria
Support that makes a real difference
What stands out in the survey results isn't just satisfaction, it's why customers are satisfied. Response speed, technical depth, and above all, personal attention came up again and again. For companies running critical infrastructure in the energy sector or tightly scheduled production lines in manufacturing, that combination has real business value: less downtime, faster commissioning, and fewer surprises during a project's most sensitive phases.
“We can see it clearly in the data: personalized, high-quality support is often a decisive reason customers choose zenon over alternative solutions," Reuther adds. "It confirms what our customers value most. Exceptional support, backed by deep technical expertise and a long-term partnership mindset, has become a true differentiator and an integral part of the experience we deliver.”
That shift is already visible across COPA-DATA's global network of 14 subsidiaries, where local, qualified support and service teams work with customers in their own language and time zone.
COPA-DATA is an independent software manufacturer that specializes in digitalization for the manufacturing industry and energy sector. Its zenon® software platform enables users worldwide to automate, manage, monitor, integrate and optimize machines, equipment, buildings and power grids. COPA-DATA combines decades of experience in automation with the potential of digital transformation and a strong drive for sustainability-enabling solutions. In this way, the company supports its customers to achieve their objectives more easily, faster and more efficiently.
The family-owned business was founded by Thomas Punzenberger in 1987 in Salzburg, Austria. A sales network of international distributors and 14 subsidiaries ensures that the software is marketed worldwide. More than 500 certified partner companies further support end users with the efficient implementation of the software, particularly in the key industries of food & beverage, energy & infrastructure, automotive and pharmaceutical.
